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Telecom Regulatory Authority of India (TRAI) has sought pubic opinion on relaxing standards of quality of service of basic telephone services (Wireline) and cellular mobile telephone services.
From the monitoring of performance of basic TSPs, TRAI has observed that compliance with the benchmarks for the parameters relating to fault incidences, fault repair and response time to the customer for assistance have been a problem area for operators, especially the state owned service providers, M/s BSNL and M/s MTNL who provide about 80% of the wireline connections, TRAI said in its recent consultation paper.
TRAI has been pursuing with these TSPs to improve their performances and has also been imposing financial disincentives wherever non-compliance with the benchmarks is observed.
However, they (TSPs) have requested the Authority to revise the benchmarks for some of the QoS parameters.
During the recent consultations with the TSPs, most of the TSPs have expressed the view that faults booked after 5pm in the evening, can only be marked for fault attending by 10 am next morning. TSPs have requested to relax the benchmarks as:
For urban areas: By next working day: ≥ 70%; within 3 days: 90%; and within 5 days: 100%;
For rural and hilly areas: By next working day: ≥ 70%; within 3 days: 80%; within 5 days: 90%; and within 7 days: 100%.
However, before taking a final view on the representations of the TSPs, the Authority has decided to seek the views of all the stakeholders on the various constraints/difficulties pointed out by the TSPs in achieving the Quality of Service benchmarks.
It also requested stakeholders to send their comments by 12th June, 2014 and counter comments by 19th June, 2014 at email Id firstname.lastname@example.org