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Singtel Selects Amdocs For Digital Transformation

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Amdocs announced that Singtel has selected Amdocs for a new business transformation project targeted to replace various legacy and third-party systems with a new, online, self-service and commerce platform that will enable Singtel to offer an improved and differentiated digital service experience to customers in its key markets of Singapore and Australia.

“Whether in person, over the phone or online, we want to make sure that every interaction with our customers is seamless and effortless,” said Wu Choy Peng, Group Chief Information Officer, Singtel. “Amdocs is helping us to achieve this vision on the digital front. Its Digital Care and Commerce platform provides a holistic view of all interactions. This would help us to offer our customers a consistent and personalized experience with seamless handover between devices and channels.” Read more

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Sweekar S

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