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Doing WebRTC – How Soon, How much?

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Any business that has to communicate with customers, regardless of vertical or horizontal categorization will come to WebRTC sooner or later, with three questions at the core:  How soon do I need WebRTC? How fast do I need to roll it out? How much service capacity do I need to support it in my business?

Take a look around the unified communications and call center spaces. Everyone is either delivering voice and video via WebRTC or working overtime to get WebRTC support on the checklist, either to make inquiring customers happy or just to simplify the delivery of real time communications (RTC) services.  WebRTC is already a must-have in the UC and call center space — for those areas, the answer to “How soon?” is anywhere from “Yesterday” to “Immediately within the next six months.” Read more

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Sweekar S

View all contributions by Sweekar S

Website: http://blog.tonsetelecom.com/

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